Shipping, print@home, mobile ticket
How do I get my tickets and what are the shipping fees?
After successful booking, your tickets will be sent to you by post or print@home, depending on the shipping method chosen. For postal delivery, we charge you a flat rate of 4.90 euros. There is no fee for print@home / mobile ticket.
Ticket dispatch by post
The tickets will be sent promptly after the order has been placed. If your tickets booked online with the shipping method "shipping fee" do not arrive on time, please contact us immediately by e-mail with your name and invoice number at the following address: email@example.com or by calling +49 89 / 3066910 0 (at local rate // Mon - Fri 09:00 - 18:00). This also applies to bookings made by print@home if you have not received an e-mail to your specified e-mail address or cannot open it.
When will the tickets be delivered?
Delivery takes place at the latest within 7 working days (Monday to Saturday, excluding public holidays) after the conclusion of the contract.
Shipping by print@home
For the home games of EHC Red Bull Munich you have the possibility to order your tickets with the shipping method print@home (with credit card, giropay and PayPal even until shortly before the start of the game). Once the ticket has been booked, you will automatically receive an e-mail and can then easily print out your tickets yourself at home. You also have the option of calling up and printing your print@home ticket in your service area of the online ticket shop. Please make sure that your print@home ticket is printed in DINA4 format in good quality. This will help you avoid problems with scanning the ticket at the entrance controls.
Dispatch via mobile ticket
If you book with the "Mobile Ticket" shipping method, you will receive your invoice, the ATGB and your ticket(s) as a PDF file. At the same time, the tickets are displayed in the confirmation email as QR barcodes, which must be stored in a corresponding mobile phone app (Passbook). Booking via "Mobile Ticket" is usually possible up to 15 minutes before the start of the game by credit card, giropay or PayPal. To save your mobile ticket in the Passbook, please click on the link next to the QR barcode. For Android smartphones, a Passbook app, such as the free app "Pass2U", must be installed. For iOS devices, the ticket is stored in the Wallet or Passbook. The invoice is not valid as an admission ticket!
Deposits, box office, ticket upgrades
Ticket deposit/pick-up checkout: The Ticket Center serves as a pick-up ticket office at the Olympic Ice Stadium for home games. The Ticket Center is located next to the season ticket entrance and is only open on match day from 2 hours before Bullydrop. Please note that deposited tickets cannot be picked up at the office, but only at the Ticket Center on the day of the match.