The tickets will be sent promptly after the order has been placed. If your tickets booked online with the shipping method "shipping fee" do not arrive on time, please contact us immediately by e-mail with your name and invoice number at the following address: rbm.service@redbulls.com or by calling +49 89 / 3066910 0 (at local rate // Mon - Fri 09:00 - 18:00). This also applies to bookings made by print@home if you have not received an e-mail to your specified e-mail address or cannot open it.