How secure is a booking via the online ticket shop?
The booking of tickets in our online ticket shop is secured by SSL encryption. This is usually recognizable to you by the Internet address beginning with "https://". The "s" is the identifier for the SSL encryption of the data, directly from the call of the ticket online shop.
Why do I need to provide my phone number?
Your telephone number is used for the purpose of notification by our customer service in the event that unexpected problems arise with your booking (e.g. incorrect address details, postal returns, etc.).
What do I need to do to register?
Customers who have already registered can log in to the homepage of the online ticket shop using the fields provided for this purpose.
Registration for new customers is part of the booking process. After you have selected your desired cards, you will be taken to the registration page. Please enter your customer data here to register in the online ticket shop. When entering your data, please note that the fields marked with an asterisk must be filled in completely and correctly, otherwise no successful booking of the tickets can be guaranteed.
In the shopping cart, you can create a delivery address that differs from the billing address if you want to send the tickets to a different address. Please do not enter a post office box or a post office packing station as a different delivery address. You can continue by pressing the button "Continue to shipping and payment method".
What do I need to do to choose a discount?
To select a discount, please click on the full price selection field on the right after selecting the place in the shopping cart and select your corresponding discount, if you are eligible. Please note that discounts are only available upon presentation of valid proof. By clicking on the field with the shopping cart at the bottom right, you confirm your choice of seat.
When and how do I receive a receipt of the booking?
After completing your booking, you will receive a booking confirmation by e-mail. In addition, after successful ticket booking, you can view and print out your invoice via "Print confirmation". This option is also available in the service area. Please keep the invoice safe in case you have any questions.
I've lost my tickets/ the tickets have been stolen
If you lose your tickets on the day of the match, you have the option of having them reprinted at our ticket deposit and cancelling the previously purchased tickets. The ticket deposit is located to the left of the season ticket and VIP entrance and opens 2 hours before the start of the match. Please have the booking confirmation and your photo ID ready as proof.
Why do my cards need to be personalized?
Personalization is a mandatory part of the ticket booking process in order to be able to reissue tickets in the event of theft or loss and to be able to assign the tickets to the rightful owner. In addition, MVV can only be used with personalised cards.